gaijinLegal Notice
We at gaijin operate our platform only in jurisdictions where local law permits online gaming and wagering. Our services are not available in territories where such activity is prohibited by statute. Users are solely responsible for verifying that their access to gaijin complies with the laws of their own jurisdiction.
This legal notice outlines the conditions under which we operate, the jurisdictions we serve, and your obligations as a user. It also clarifies what gaijin does and does not do, and how we handle disputes or legal inquiries.
By accessing gaijin, you acknowledge that you have read and understood this notice and agree to comply with all applicable laws in your jurisdiction.
Service availability and jurisdiction restrictions
We do not offer our services in jurisdictions where online wagering is prohibited by law. gaijin is available only where applicable local regulations permit. If you are accessing gaijin from a territory where our services are restricted, you do so at your own legal risk, and we reserve the right to suspend or terminate your account without notice.
We serve users across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan—and other supported regions. Our sportsbook covers Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other football tournaments. Our live-dealer section offers blackjack, roulette, baccarat, and Dragon Tiger. Our slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile.
User eligibility and account responsibility
You must be of legal age in your jurisdiction to use gaijin. We do not knowingly operate accounts for minors or users in restricted territories. If we discover that you are accessing gaijin in violation of local law, we will suspend your account and process any outstanding balance according to our standard withdrawal procedure.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. We are not liable for unauthorised access if you have disclosed your password or failed to secure your account. If you suspect unauthorised activity, contact our support team immediately.
Payment methods and financial responsibility
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and domestic banks (mobile banking, local payment, online payment, e-wallet). All payment processing is handled by our verified partners. We do not store your payment information on our servers. You are responsible for ensuring that your payment method is legitimate and that you have the legal right to use it.
Withdrawals process through your original deposit method or an alternative account you have verified. We do not charge withdrawal fees, but your bank may deduct standard processing costs. Withdrawal timelines depend on your bank's clearing procedures; we do not guarantee "instant" or "within-minutes" processing.
Data protection and privacy
Your personal data is encrypted in transit and at rest. We use industry-standard SSL protocols and secure password storage. We do not sell or share your data with third parties outside our operational requirements. For detailed information about how we handle your data, see our privacy policy.
We conduct account verification to confirm your identity and payment legitimacy. This includes requesting government ID, proof of payment method, and basic personal information. Verification is a one-time requirement and protects your account security and our compliance obligations.
gaijin operates with transparency. We do not make false claims about licensing, do not offer services in prohibited jurisdictions, and do not hide our terms or conditions.
Prohibited conduct and account suspension
We prohibit the following conduct on gaijin:
- Abuse, harassment, or threats directed at our staff or other users.
- Attempted manipulation of game mechanics or market odds through collusion or fraud.
- Use of automated scripts or bots to access our platform without authorisation.
- Accessing gaijin from a jurisdiction where it is prohibited by law.
- Money laundering or use of our platform to obscure the origin of funds.
- Violation of any applicable local, state, or national law.
We may suspend or close accounts that violate these rules. If we close your account, we will process your remaining balance according to standard withdrawal procedures. You will receive written notice of closure and the reason.
Dispute resolution and legal inquiries
If you have a complaint about a settlement, a payment issue, or any other aspect of your gaijin experience, contact our support team through the in-app help interface or via email. We will acknowledge your complaint and investigate within a reasonable timeframe. We aim to resolve disputes fairly based on our published rules.
If we settle a dispute in your favour, we will credit your account. If we settle in our favour, we will provide a detailed explanation of our decision. If you disagree with our resolution, you may escalate your complaint to our management team, who will conduct a final review.
Legal contact and jurisdiction
For legal inquiries, regulatory questions, or formal complaints, contact our legal team via email. We will respond to all formal legal inquiries within a reasonable timeframe. Any legal proceedings related to gaijin must be conducted in accordance with the laws of the jurisdiction where the user is located, subject to applicable local regulations.
We reserve the right to modify this legal notice at any time. Changes will be published on this page, and continued use of gaijin after we publish changes constitutes your acceptance of the revised notice.