gaijinPrivacy Policy
This page describes what data we collect when you use gaijin and how we keep that data protected. We operate sportsbook markets, live-dealer tables, slot games, and payment processing across supported jurisdictions, and we handle your personal information with care and transparency.
When you register a gaijin account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place activity on Liga 1 matches, Champions League fixtures, or live-casino games, we collect identifiable data. This policy explains what we collect, why, and how we protect it.
Our privacy commitments reflect standard industry practice and local data-protection expectations. We do not sell your data to third parties outside our payment and compliance operations.
What data we collect on gaijin
We collect your name, email address, phone number, date of birth, and government ID when you open an account on gaijin. We also collect payment details (your bank account or e-wallet identifier) to process deposits and withdrawals through our supported methods.
We record your activity on gaijin—which Liga 1 matches you view, which sportsbook markets you place activity on, which live-dealer games you play, and which esports tournaments (Mobile Legends, Free Fire, PUBG Mobile) you follow. We log your IP address and browser type for security and fraud detection.
Why we collect this data
We need your identity information to verify your account and comply with anti-money-laundering regulations in jurisdictions where we operate. We need your payment details to process deposits and withdrawals. We record your activity to settle your bets, handle disputes, and detect fraud or abuse.
We also use activity data to understand how users across Jakarta, Surabaya, Bandung, and Medan interact with our sportsbook during Liga 1 seasons or around Piala AFF tournaments. This helps us improve our platform but does not involve selling identifiable details to external parties.
How we protect your data on gaijin
We encrypt data in transit using SSL (Secure Sockets Layer) and store your personal information on servers secured with standard industry practices. We restrict access to your data to gaijin staff who need it for account management, compliance, or support.
Third-party processors
Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details directly when you deposit or withdraw. We do not store your full bank account numbers on gaijin servers; our payment partners handle that encryption. We share your name and email with these providers only as necessary to process transactions.
We may share your identity data with compliance agencies or law-enforcement authorities if required by law. We do not voluntarily share your data with marketing companies or data brokers.
Our gaijin privacy practice reflects a straightforward principle: we collect what we need to operate securely and verify accounts, we protect what we collect, and we do not sell your personal information to third parties.
Cookies and tracking on gaijin
We use cookies to remember your login status and your language preference. These are functional cookies required for gaijin to operate. We do not use advertising cookies or third-party tracking pixels on our platform.
When you visit our platform, your browser sends us standard HTTP headers (user agent, referrer, IP). We log these for security monitoring. We do not use Google Analytics or other third-party analytics services that track users across multiple websites.
Your rights regarding your data
You may request a copy of the personal data we hold about you. You may request that we correct inaccurate information or delete your account and associated data (subject to compliance and dispute-resolution timelines). To exercise these rights, contact our support team via the in-app help interface or email.
We may retain your data for a period after account closure if required by law or to settle outstanding disputes. Once that period expires, we delete or anonymise your personal information.
Data retention and cross-border transfers
We retain your account data for as long as your gaijin account is active. After closure, we retain transaction records for compliance purposes (typically seven years under local and international standards). Activity logs and IP records are retained for up to two years for security and fraud detection.
Our servers may sit outside your jurisdiction. When you use gaijin, your data may be processed in territories other than Indonesia. We select server locations to balance security, speed, and compliance with local data-protection law. By using gaijin, you consent to this cross-border data transfer.
Policy updates and contact
We may update this privacy policy to reflect changes in our operations or legal requirements. We will announce material changes on the gaijin platform and via email. Continued use of gaijin after we post updates constitutes acceptance of the revised policy.
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the in-app help interface. We aim to respond within a reasonable timeframe, though response times may extend during peak periods such as Idul Fitri, Idul Adha, or major tournament windows.