gaijin Terms of Use
These terms set out the conditions under which we at gaijin provide our platform to users in supported jurisdictions. Our service covers sportsbook markets (football, esports, badminton), live-dealer tables, slot games, and payment processing through Indonesian regional methods.
We operate gaijin only in territories where local law permits online gaming and wagering. By accessing our platform, you agree to comply with our terms and your own jurisdiction's regulations. We enforce these conditions consistently and transparently.
This document outlines your rights and obligations when you use gaijin, deposit funds, place activity, and request withdrawals. It also covers how we handle disputes and what you can expect from our support team.
Account opening and user eligibility
When you join gaijin, we require a valid government ID, proof of payment method, and a confirmed email address. We conduct verification checks to confirm your identity and payment legitimacy. This protects your account and ensures we comply with local anti-money-laundering regulations.
You must be of legal age in your jurisdiction to use gaijin. We do not knowingly operate accounts for users in territories where online gaming is prohibited by law. If we discover that you are accessing gaijin from a restricted jurisdiction, we reserve the right to suspend your account and process any outstanding balance according to our standard withdrawal procedure.
Account responsibility
You are responsible for keeping your login credentials confidential. We do not share your password with third parties, and you should not share it with anyone. If you suspect unauthorised access, contact our support team immediately via the in-app help interface or email.
We are not liable for unauthorised activity if you have disclosed your credentials or failed to update your password after security incidents. You are solely responsible for managing your account access.
Deposits, withdrawals, and payment terms
We at gaijin accept deposits through six payment partners and four domestic banks: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposit minimums and processing times vary by method and are published at checkout. Once your deposit clears, your balance updates immediately.
Withdrawal conditions
Withdrawals from your gaijin account process through your original deposit method or an alternative bank account you have verified. We do not charge withdrawal fees, but your bank may deduct standard processing costs. Standard processing windows apply; we do not guarantee "instant" or "within-minutes" withdrawals, as these depend on your bank's clearing times.
Withdrawals are subject to account verification. We may request proof of identity or payment method ownership before releasing funds. During high-volume periods (such as Idul Fitri, Idul Adha, or major Liga 1 tournament weekends), verification may take longer than usual.
Activity balance and bonus terms
Your gaijin account balance pools deposits across all product categories: sportsbook (Liga 1, Piala AFF, Champions League, esports markets), live-dealer tables, and slots. You can move funds between these products without separate transfers.
If we offer promotional bonuses, those bonuses come with explicit terms attached. We do not publish fixed bonus amounts on this page; any active offers are displayed in your account dashboard. Bonuses are non-transferable and subject to playthrough requirements outlined at the time of offer.
Our gaijin platform conduct and rules
We operate our sportsbook, live-dealer games, and slots according to published rules. Match outcomes on our sportsbook (football fixtures, esports tournaments) are verified against official league and tournament sources. Live-dealer games are conducted by licensed dealers in real time; you can verify outcomes through our settlement history.
We prohibit the following conduct on gaijin:
- Abuse, harassment, or threats directed at our staff or other users.
- Attempted manipulation of game mechanics or market odds through collusion or fraud.
- Use of automated scripts or bots to access our platform without authorisation.
- Accessing gaijin from a jurisdiction where it is prohibited by law.
- Money laundering or use of our platform to obscure the origin of funds.
We may suspend or close accounts that violate these rules. If we close your account, we will process your remaining balance according to standard withdrawal procedures. You will receive written notice of closure and the reason.
gaijin operates with transparency. Our market outcomes are verifiable, our withdrawal flows are documented, and our support team handles disputes through clear escalation procedures.
Dispute resolution and support
If you have a complaint about a settlement, a payment issue, or any other aspect of your gaijin experience, contact our support team through the in-app help interface or via email. We will acknowledge your complaint and investigate within a reasonable timeframe. We aim to resolve disputes fairly based on our published rules.
If we settle a dispute in your favour, we will credit your account. If we settle in our favour, we will provide a detailed explanation of our decision. If you disagree with our resolution, you may escalate your complaint to our management team, who will conduct a final review.
We do not guarantee same-day support responses, particularly during holidays or peak periods. Our support team operates during standard business hours with extended coverage during major tournaments like Piala Indonesia, Piala AFF, and Champions League fixtures.
Jurisdiction and legal notice
gaijin operates under the understanding that our services are available only where local law permits online gaming and wagering. We do not operate in jurisdictions where such activity is prohibited by statute. Users are solely responsible for verifying that their access to gaijin complies with their own jurisdiction's regulations.
We do not target minors, provide financial advice, or make promises about earnings or outcomes. Our platform is for entertainment within your personal budget. We reserve the right to modify these terms with notice. Continued use of gaijin after we publish changes constitutes your acceptance of the revised terms.